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Evolution Heating and Cooling

(14 Verified Reviews) Review Me

Main Services: HVAC and Plumbing

Description: Evolution Heating & Cooling is a local business that strives to make a difference in the community. Our technicians and installers live and work in your community guaranteeing that we can provide prompt and dependable service. As an A+ rated member of the Better Business Bureau, we strive to create a local presence that includes exceptional customer service, licensed technicians, and unbeatable products. We offer services for your entire home including plumbing, electrical repairs, air duct sealing, home energy audits and much more. Over the years we have added to our core group of services to meet the wants and needs of our customers.

Service Area: Smyrna, Atlanta, Forest Park, Tucker, Lilburn, Hampton, Avondale Estates, Stone Mountain, Conley, Fairburn, Ellenwood, Scottdale, Riverdale, Peachtree City, Rex, Lovejoy, Mcdonough, Lithia Springs, Norcross, Mableton, Austell, Redan, Stockbridge, Jonesboro, Clarkdale, Fayetteville, Tyrone, Covington, Sunny Side, Decatur

What sets us apart from other contractors: SERVICE EXCELLENCE

We are best known for: Lifetime warranty on parts and labor.

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  • Mini Split Condenser
  • Mini Split Single Head
  • Mini Split Condenser
  • Package Unit
  • Furnace/ Full Installment
  • Condenser
  • Attic installment
  • Attic Installment Horizontal
  • Air Handler Removal
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14 Reviews

Review Me

Overall

Work Description: Came to repair ac. Caused $20,000 worth of damages

Comments: They were sent to my home by my warranty provider to fix my AC. Their technician came in and said "Sir, I'm going to be honest, I dont really know what I'm doing" as he cut the pipe and poured a liquid into it. He tried to put the pipe back together, but didn't do it right so it burst causing a bigger leak falling on the ceiling instead of the catch tray that ended up pouring from my attic through the second floor and down to my living room. Now I have water in the ceilings, in the electrical socket attached to my living room ceiling fan, in the walls, and water damaged floors. When I called Reggie he said "it's not my fault, you had a clogged drain." He left my house saying "no AC tonight" leaving the pipes clogged and cut open in the attic and refusing to take responsibility for his technician making something manageable into the bigger problem that it is now. And if that wasn't enough, he slammed my front door on his way out. So now I have no AC and no electricity in my living room because water got into the electrical wiring in my ceiling fan. $20,000 WORTH OF DAMAGES AND ZERO ACCOUNTABILITY FROM REGINAL THOMAS AND HIS COMPANY EVOLUTION HEATING & COOLING.
After the reading formal complaint, the technician arrived onsite and found condensation in the emergency drain pan. The technician also found the PVC drain line clogged. There were several attempts to unclog the drain line by using nitrogen and adding cleaner to the drain line. After several attempts to unclog the drain line, it was not possible due to the homeowner not having the equipment serviced throughout the course of the year. The homeowner called the manager Reginald accusing him that the overflow of the water was caused by the previous technician. After management arrived onsite the homeowner stated that Evolution Heating & Cooling was responsible for the damages that the water had caused. We saw no visual damage. After management reviewed the situation and saw the condensation back into the emergency drain pan, management informed the homeowner that this was a previous issue because the drain line was clogged. Management attempted to unclog the drain, which was unsuccessful. Since the drain could not be successfully unclogged, we informed the homeowner that he would not have any AC that evening due to the clogged drain. We also informed the homeowner that we would return the following day to make the repairs to the air conditioning system. A scheduled appointment was made for the following day. The homeowner informed the warranty company that they declined Evolution Heating & Cooling services. We apologize on behalf of everyone at Evolution Heating & Cooling. Please know that your situation was an exception. As you can see in other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past, but you have our personal commitment to improve the way our staff service every customer. Until then, please accept our sincerest apologies on behalf of everyone on our team.

Overall

Work Description: Installed heating and cooling unit

Comments: Very professional !!
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Overall

Work Description: Maintenance

Comments: Dependable and take excellent care of customers concerns
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Overall

Work Description: sales

Comments: Mr Reginald was very professional. Came out in a timely fashion to assess what needed to be done about my unit and was transparent with everything that was going on. Highly recommend !
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Overall

Work Description: Hairdresser

Comments: Mr. Thomas was fantastic! I was having issues with my air conditioning unit and he got the job gone. He was very attentive, efficient, and answered every question I had. I definitely recommend him!
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Overall

Work Description: Hvac

Comments: Reggie was the best! I will definitely be an going customer!!
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Overall

Work Description: HVAC service and maintenance

Comments: Reggie provide excellent service and I recommend Evolution heating
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Overall

Work Description: Frozen Evaporator Coil

Comments: My AC had frozen up and stop working. Didn’t know what was going on with my AC. Evolution H&C came out and took care of my problem. Thank you Reggie
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Overall

Work Description: Change my thermostat, and put in a digital thermostat.

Comments: He was very through and professional.
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Overall

Work Description: Air conditioner replacement

Comments: Excellent!!
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Overall

Work Description: Replaced Heating and Cooling Unit

Comments: Evolution Heating and Cooling did an excellent job of replacing my heating and cooling equipment. The day of the install techs arrived on time, very professional, explained the job in detail and installed in a timely manner. I would recommend any services of Evolution Heating and Cooling to anyone who need this type of service.
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Overall

Work Description: Customer

Comments: Evolution Heating and Cooling offers superb and quality service. They were able to beat out their competitors. I would definitely recommend using them.

Overall

Work Description: Service Hvac

Comments: They where informative and very reasonable and very professional, I would recommend them to everyone
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Overall

Work Description: HVAC

Comments: Reginald from Evolution Heating & Cooling did a outstanding job with explaining every option in detail
Thank you
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  • 24/7 Emergency Service
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