I am sorry for your bad experience. unfortunately, my company was never sent your information. All we have is vans and are very knowledgeable about diagnostic of any brand of equipment. I personally diagnosis all problems and schedule repairs once work is authorized. You are not in my client contact anywhere and no history of ever going to your house. If you want to contest this feel free to give me a call 615-625-8545. Thanks Jay

- Hi my name is Jay Collins, the owner of Jay’s Pro Services. I want to acknowledge the complaint from Mr. Munk. - Mr. Munk told me that he was a Metro detective and was in the middle of refinancing his home. Therefore, I made arrangements to help him by giving him 30 days to finance the equipment and service. After the work was completed he refused to pay. I went to Police Department and they informed me that Mr. Munk has done this before to other contractor’s. - Jay’s Pro Services prides itself with the customer relationships that have been established over the past 5 years. We bend over backwards for our customers. If we are unable to repair the problem, especially in extreme conditions either hot or cold, we always offer a temporary solution until repairs can be made. We care about our customers and always provide quality workmanship and excellent customer service. In certain situations we have provided payment plans to our customers and by no means would ever take advantage of anyone’s situation. - Mr. Munk agreed to the price of the installation before work had begun. The cost of the installation of a new Goodman unit with a 10 year warranty and 2 year labor warranty was offered at a standard and competitive price. Also, the Goodman equipment cost of $1700 that Mr. Munk referenced is not comparable to the package that was installed at his residence. - After the unit was installed, Mr. Munk went to all lengths to find out our contractor pricing with our vendor. Mr. Munk contacted our HVAC vendor to obtain Jay’s Pro Services’ pricing by stating that he was an employee of Jay’s Pro Services. Our vendor has safeguards that notify us when fraudulent inquires have taken place. - The installation was scheduled at the convenience of the customer and done in a timely manner. All debris was removed, and work was completed efficiently. - To date Mr. Munk has not paid for the installation or equipment that has been provided. I have made numerous efforts to discuss and/or correct any concerns. However, Mr. Munk has been difficult in the entire process. - It is unfortunate that Mr. Munk feels like he has been taken advantage of, but this was not expressed until after the work was complete. I stand behind my pricing and my quality of work. - Bottom line is Mr. Munk agreed to the terms of the installation, the work was completed on time and efficiently, everything is in working order, and yet he refuses to pay. I am sympathetic to his condition but being disabled does not make you entitled to not pay for work provided.